George D’Cruze, Toronto, Canada

While on holiday in the majestic and historic city of Merida, Mexico (200 miles west of Cancun), Toronto’s George D’Cruze faced any traveller’s worst nightmare. He and Ann were a couple of thousand miles from home when he became violently ill and was admitted to a hospital in Merida.

Fortunately, the quality of care was very good. Various tests and scans were run. It was determined the immediate removal of Mr. D’Cruze’s gall bladder was necessary and the surgery was successfully completed. Mr. D’Cruze was required to stay a further six days in hospital and the attending specialist then recommended he return to his Canadian home. The couple contacted their daughter, Rachel, in Toronto, who then got in touch with SkyMed’s Member Services’ Nan Steinberg. According to Mr. D‘Cruze, “Nan immediately got the wheels in motion and we were soon advised the situation was under control.”

Nan dispatched a specially trained flight nurse, Diane Atwood from Flight Mates in Los Angeles to Merida, who accompanied the D’Cruzes from the hospital to the Merida airport for the flight to Toronto. Mr. D’Cruze said, “Nan had made arrangements for Diane Atwood, Ann and I to fly first class to Toronto. The nurse accompanied us all the way home; her care and comfort were excellent.”

“We cannot help mentioning again the exceptional and reassuring service provided by Nan”, he said,” SkyMed is to be highly complimented.”

The D’Cruzes have visited Mexico on several occasions and have been members of SkyMed for many years.

They concluded their remarks with this advice to all travellers: “Don’t leave home without SkyMed.”.

Mr. & Mrs. Gilbert Molnar – Vancouver, BC, Canada

My wife and I were on board the Carnival Glory Cruise Ship near Cozumel, Mexico, when around 2:00 a.m. I had a heart attack. My wife called 911 on the ship and they had to revive me and put me on oxygen. They kept me stable and by 9:00 a.m. I was taken by ambulance to the Cozumel Medical Center.

When we got there the Medical Center wanted $25,000 up front; my wife gave them $5,000 using our credit card but the clinic said that was not enough. My wife then phoned my daughter and son-in-law and they came up with $15,000; the clinic settled for $20,000.

At the time I booked the cruise, I had also purchased medical insurance through the cruise line, but my wife was unaware of this and the only card we had on-hand was for SkyMed. At that point my son-in-law contacted SkyMed and spoke to Jim, who told us he needed a doctor to accept me as a patient when I got to Vancouver. As soon as our doctor got in touch with Jim things really went into high gear. SkyMed made all the arrangements and before long my wife and I were on the flight from Cozumel back to Vancouver, BC, Canada, along with a doctor, a nurse, two pilots and a medical assistant. During a stop for fuel, my wife was freezing (we were wearing apparel for Mexico) and the doctor gave her his jacket, which was above and beyond our expectations.

How did you find out about SkyMed and why did you choose SkyMed?While spending time in Los Cabos, which we do every year, I saw an ad for SkyMed in the local Gringo Gazette and thought if either of us got sick they don’t have facilities in Mexico like they do in the US and Canada. I checked into it and thought, why not get it? What have we got to lose? So we got it and we’re so glad we did because SkyMed literally saved my life!

What would you tell your friends about your experience with SkyMed?First of all, we are eternally grateful to SkyMed and their team because they not only saved my life, they saved us financially — over $46,000! If you do any travelling at all, SkyMed is the only way to go. We are delighted with their services because they took care of everything and we will never travel without SkyMed. We had a five-year policy and renewed for another five years because overall, and especially cost-wise, it’s just a no-brainer!


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